Cisco crs editor download

If at least one of the operands is a String, then the other one if it is not a prompt, one is converted to a String by using the String.

The result is a new String corresponding to the concatenation of the String representation of both operands. Typically, the String. If the operands are Characters, then they are concatenated together, resulting in a new String. Exceptions are errors in scripts from an unexpected user input or an unexpected result in scripts. See the "Media Steps" section on page When enabled, the step continues with the next prompt in the list of prompts to be played back.

If the prompt is last in the list, the script waits for caller input. When you enable Continue on Prompt Errors , you instruct the script to ignore prompt errors and continue as if the playback of a particular prompt was successful.

If prompt 3 fails, the step continues to wait for caller input as if prompt 3 had been properly played back. When you disable Continue on Prompt Errors , the media steps generate an exception, which can then be handled in the script. Error output branches are parts of a script that provide instructions on what to do when typical errors occur. Figure 8 shows error output branches under a Call Redirect step in a script. Note The script provides error branches only for expected error conditions, not for system errors.

In this figure, the Call Redirect step includes logic for both an invalid extension and an out-of-service extension. The On Exception Goto step of the General palette see the "On Exception Goto" section on page causes the script to continue running at a specified place in the script when an exception is generated.

By using the On Exception Goto step for a specific exception in a script, you can register a new handler for a specific exception or override a previously existing one. The registration process affects the complete script. The assigned handler activates the script regardless of whether the exception occurs before, during, or after the given step.

After the step runs, the handler is registered until either a new handler is reregistered or the exception is cleared with the On Exception Clear step. If an exception results in a subflow, the script first consults the exception handlers of the subflows. If none are defined for the given exception, the exception aborts the subflow, and the Cisco Unity Express application looks for exception handlers in the parent script.

This process continues until the script finds an exception handler or the top level of the script is reached. If no exception handlers are registered, the script aborts and error handling falls back to the last level of error handling, which is the default script. The default script is the last level of user-defined error handling before the Cisco Unity Express Script Editor applies a default system treatment to all active contacts.

In each of these scenarios, the Cisco Unity Express Script Editor marks all active contacts as aborting before the default script is run. The final state of these contacts is Aborted, even if the contacts are transferred or redirected as a result of the default script running. The default script does not run if the primary script ends normally. If contacts are still active when the primary script ends, all active contacts not marked as handled will abort, and all active contacts marked as handled are simply terminated.

In this case, check the primary script for any design problems. Note The default script provides only a final feedback to the contact regarding the system problem and does not continue the service or restart the service. The system applies the CallContact script if the contact is still active after the system executes the default script if any.

The CallContact script plays back the prompt, "We are currently experiencing system problems, please call back later" as an announcement, followed by a fast busy signal. Script interruption is a feature that allows external events to interrupt the current processing of a script in order to return to another part of the script or stop the execution of the script.

Use script interruption typically when the script needs to be notified that one of its contacts has been remotely terminated, such as when the caller hangs up. Note In every case, any event that triggers the need to interrupt the script can occur at any time while the script executes other steps. By default, scripts are automatically interruptible before any step is executed.

If any external event such as that described in the preceding text interrupts the script, the script continues running based on the proper handling for the specific event before the script continues with the next step.

If you want two consecutive steps to run without the possibility of interruption, you must move these two steps to a subflow where you can disable interruptions completely while the script processes that subflow. Cisco Unity Express Script Editor has an "interruptible" option for some steps that allows you to indicate whether or not the script can interrupt the step from within if an external event occurs.

When a contact terminates remotely, the script performs one of the following actions:. This exception can then be handled with the OnExceptionGoto step of the General palette.

Instead, it must specify a Label to which it can loop through all known contact variables and use the Get Contact Info step of the General palette to search for an Active flag. If an interrupting event occurs when the script is not currently interruptible, the script is automatically interrupted whenever it becomes interruptible again.

For example, although a script is not interruptible when it is running a subflow that is marked to disable interruptions, the script processes the interruption as soon as the subflow terminates, and control is returned to the parent if that primary script is interruptible.

These applications share registry files and will not work if installed on the same hardware. The computer you install it on must be running one of the following operating systems:. The filename is Cisco Unity Express Editorx. Step 1 Double-click the installation program file. The InstallShield Wizard appears and begins extracting files for the installation. This process may take a few minutes. Step 2 Follow the prompts to install the application.

A default installation is acceptable for most users: click Yes and Next buttons when prompted. The prompts also allow you to move back to an earlier step in the installation process or cancel the installation completely. Skip to content Skip to search Skip to footer. Book Contents Book Contents. Find Matches in This Book. PDF - Complete Book 5. Updated: December 2, Chapter: Using the Script Editor.

Palette 2. Design 3. Debug 4. Design Pane To create your script, click a step in the Palette pane and drag it on top of the step that it should follow in the Design pane. Use common sense before downloading software from the internet. We spend countless hours researching various file formats and software that can open, convert, create or otherwise work with those files. If you have additional information about which types of files Cisco CRS Editor Application can process, please do get in touch - we would love hearing from you.

We do not necessarily endorse the content of the site you are about to visit. Update information. If what you receive from the subflow is not what you expect, record the variable values before and after the subflow processes them for reference. Adjust the variable values passed to the subflow script based on the test criteria by using the Cisco Script Application window, as Figure 2 shows. If the subflow results in any media or other caller interaction, add the Accept step at the beginning of the subflow when testing.

Otherwise, CRS never answers the call and debugging does not work properly. Note: If you experience a long delay for the audio to cut through after an agent picks up the call or if you receive the intermittent error message I'm sorry we are currenty experiencing system problems and are unable to process your call.

Please try again later , you can add a one second delay after the Accept step in the CRS script to resolve the issue. Enable reactive debugging for the subflow and call the new CTI route point to trigger the subflow. Now the subflow can be debugged like a normal script. Contents Introduction.